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Every business needs to communicate in a consistent voice

by | Jan 8, 2016 | Advice & Tips

consistent voice

Your business needs a clear and consistent voice in your web content, blogs, tweets and other digital communications. Your audience wants to hear from the person most associated with your company. More often than not, that person is you. The problem is that you’re already squeezed for time, and the demand for content is growing. Here’s why using a consistent voice in your digital communications is important, and how we can help you accomplish that.

Market your company as if you are marketing yourself

Defining your voice humanizes your business. It gives your company a personality. Using one consistent voice in all of your digital content will help you to:

  • Define your brand in people’s minds.
  • Connect with your audience on a more personal, authentic level.
  • Communicate your company’s culture and unique qualities.   

What should your consistent voice sound like?

As an entrepreneur, you’ve perfected the art of talking about your business in ways that get people interested and engaged. Translate that voice into your written communications. How do you want your audience to think about your company? As a friend? A trusted advisor? Would you describe your ideal company voice as playful or professional, direct or personal, serious or entertaining? Does your current written content do a good job at this?  

One person should manage your written voice

That writer/editor can help you cultivate an authentic consistent voice and tone in all of your digital content. We have the right person in our Editorial Manager Robin Miller.

“Years ago, I was charged with writing the Chairman’s Columns for a well-known Fortune 500 company’s employee newsletter,” Robin says, explaining how she honed this skill. “The biggest challenge was that corner office had a revolving door. It seemed we had a new chairman every few months. To ensure that every column sounded authentic, I familiarized myself with each new chairman’s speech patterns and favorite phrases. I learned what they considered the company’s most important issues. As a result of doing my homework, even the other corporate officers never realized that the Chairman’s Columns were ghost-written.”

Several of you have told me that you wish you had the time to write all of your company’s digital content. Robin can help you. Start by putting $2,000 to $3,000 on account. Give her the opportunity to start developing a consistent voice for your business. I think you’ll be happy with the results. Call me at 952-697-5269 to get started.

Written by Robin Kocina

Written by Robin Kocina

Robin Kocina is a proven marketing industry leader who has been instrumental in growing Media Relations Agency, a top performance-based PR agency, from its inception in 1987 to its current status as a successful integrated marketing agency with international clientele and multi-million dollar revenues. As President, Kocina now concentrates her efforts on the agency’s direction and fiscal growth, as well as new business development in the company’s Minnesota and Florida offices. Kocina’s financial acumen is evidenced by her recognition as a Top Women in Finance Circle of Excellence (Finance & Commerce, 2013) as well as Top Women in Finance (Finance & Commerce, 2010). A highly regarded community leader, Kocina believes strongly in sharing her marketing and leadership skills through community service. She served as chairman of the board for Depart Smart. She also serves on the Leadership Board for the National Federation of Independent Business, and actively involved with the Women’s Presidents Organization. She is a past board member and Chairman of the Board for WomenVenture. Robin is the recipient of numerous honors for her leadership and community involvement: Inductee into the Women Business Owners Hall of Fame (2018); Exceptional Businesswoman Award (2016); Volunteer of the Year (Bloomington Chamber of Commerce, 2010); 25 Women to Watch (Minneapolis/St. Paul Business Journal, 2008); Upsize Lifeline Award (Upsize Magazine, 2008); Standing Ovation Award (Minneapolis/St. Paul Magazine, 2006) and Luminary Award (National Association of Women Business Owners, Minnesota Chapter, 2005).

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