The need to go the extra mile

In this article

    I’ve been noticing a trend lately when working with editors and reporters. Many of them are starting to ask for more of our help in providing additional tools to get a story finished. Our publicists aren’t strangers to lending a helping hand. We are used to supplying statistics, talking points, clinical research or product photos. We call this “co-producing”, helping craft the story with the elements we want to make the story a success for our client.

    But now we are often getting asked for help on bigger tasks: “Can you find me a patient for your client’s medical story?” “Can you tape some extra video we can show on air?” “Can you find a location for us to shoot the story?” This takes a lot of extra work on our end, but it’s becoming a necessity. With news rooms getting smaller, reporters are becoming strapped with bigger workloads and can’t afford to spend lots of time on just one story.

    Although it can be stressful, this can also be our time to shine as publicists. We want to show the media that we can go the extra mile and help put together a great story from start to finish. This is also a good way to build a solid relationship with a reporter. We want them know they can count on us not only for good pitches, but because we will follow through and deliver what is needed to get a story done.

    Article by Heather Champine, Chief Operating Officer & Partner

    Heather Champine is a Partner and Chief Operating Officer at Media Relations Agency, where she serves as a lead publicist and strategic consultant for brands operating in competitive and regulated markets. With more than 25 years of experience, Heather blends marketing strategy, consumer psychology, and media expertise to help clients clarify positioning, shape compelling stories, and earn coverage that drives real business outcomes. She has led integrated campaigns across industries including medical devices, technology, nutraceuticals, and consumer brands, and is known for her ability to quickly understand what motivates audiences to take action. As a senior consultant, Heather works closely with client leadership teams as an extension of their marketing department, building long-term partnerships grounded in trust, clarity, and measurable results.

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