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Where do consumers go for product information in 2025?

by | Apr 21, 2025 | Company News, Content Marketing, Digital Marketing

People reading different forms of PR (newspaper, magazine, laptop, etc)

If your potential customers don’t know about your product, they won’t buy it. Understanding where consumers go to discover and research products is essential for driving sales.

With 35+ years of experience, our Media Relations Agency team has mastered the art of helping products become more discoverable. This year, here’s where you can reach your next loyal customer.

Digital media: The new age of decision making

Today’s consumers rely on user-generated content, peer reviews and immersive experiences to make purchasing decisions.

What works: Social Media Platforms. A staggering 75-80% of consumers turn to platforms like YouTube, TikTok and Instagram to discover new products, making these platforms invaluable for building brand awareness.

What works: Search Engines & E-commerce Sites. Google, Amazon and other e-commerce sites are where consumers frequently begin their research, read reviews and compare options. 

What’s trending: Podcasts. Podcasts have exploded in popularity. Top shows across niches such as health, wellness, business, technology and pop culture attract loyal, highly-engaged listeners.

Traditional media: Trust and credibility matter more than ever

Traditional media remains key to building lasting trust and brand credibility.

What works: Earned Media Coverage. Earned media refers to coverage that your brand gains organically through PR efforts like ours, where your story is picked up because it resonates with journalists and their audiences. It’s the gold standard for publicity. 

What’s trending: Paid Media. Paid storytelling, including sponsored content, provides a direct way to reach targeted audiences and see quick results. By strategically investing in paid media, you can increase your brand’s visibility and drive immediate action.

Integrated publicity can turn interest into action

To truly stand out, combine the credibility of traditional media with the immediacy of digital platforms. This integrated approach bridges the gap between broad awareness and precise, targeted engagement. 

Let’s make sure buyers can find you!

Contact us today for a free consultation and learn how we can help you build lasting credibility, expand your reach and convert interest into loyal customers. Get started by calling 952-697-6269 or using this link to schedule a call with Marketing Strategy Expert, Matt Hentges. 

Written by Heather Champine

Written by Heather Champine

Heather is a multi-faceted leader. She’s part marketing strategist, part consumer psychologist and part motivational cheerleader. “I love understanding what drives people to take action, especially when it involves getting the media to run stories about our clients,” she says. With more than 25 years of experience, she has the keen understanding and insight to know how to run an integrated campaign and what it takes for our clients’ stories to become the news. She enjoys leading campaigns for complex industries such as medical devices and technologies, as well as fun industries such as hair salons. She thrives on pursuing creative ways to educate consumers about clients’ products, and ultimately inspiring them to buy. “I appreciate becoming a part of each client’s marketing team. I cherish the long-lasting relationships, and successful marketing programs we have created together.” Heather also finds joy in her daily collaborations as part of our creative team. “I am grateful to work with publicists, writers, designers and other marketing experts, all enjoying what they do because they are using their God-given strengths. Our publicists have great instincts because they all have media backgrounds. When things get hectic, it’s often Heather who cracks the first joke. “We encourage people to be a little goofy and unique. Some of the best ideas and solutions emerge because we know how to have fun,” she grins. “I may say something like, “Remember this is PR not the ER. Now, lighten up and go book a great story idea with the media!”

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